Thank you for shopping with KeyandChain.in! We are committed to ensuring your satisfaction. Please read our cancellation and refund policy carefully before making a purchase.
Cancellation Policy
- Order Cancellation:
- Orders can be canceled within 24 hours of placement without any charges. To cancel your order, please email us at contact@keyandchains.in with your order details.
- After 24 hours, cancellations may not be accepted as the order may already be processed or shipped.
- Cancellation by KeyandChain.in:
- We reserve the right to cancel any order due to unforeseen circumstances such as product unavailability or issues with the payment method. In such cases, a full refund will be initiated.
Refund Policy
- Eligibility for Refund:
- Refunds are only applicable for orders canceled within the stipulated time frame or in cases of defective or incorrect products delivered.
- Refund Process:
- To request a refund, email us at contact@keyandchains.in with the order details and supporting evidence (e.g., photos of the defective product).
- Upon verification, refunds will be processed within 7-10 business days.
- Refund Methods:
- Refunds will be issued to the original payment method used during the purchase. If this is not possible, an alternate refund method will be arranged after discussion.
- Non-Refundable Scenarios:
- Customized or personalized keychains are non-refundable unless there is a defect.
- Orders returned without prior authorization will not be eligible for a refund.
Return Policy
- Return Eligibility:
- Returns are accepted within 7 days of receiving the product, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
- Return Shipping:
- Customers are responsible for the return shipping charges unless the product received is defective or incorrect.
- Replacement Option:
- If you wish to replace a defective or incorrect item, please mention it while initiating a return request. Replacements will be shipped upon receiving the returned product.
For further assistance, feel free to reach out to us at contact@keyandchains.in. We’re here to help!